Payment terms
We accept Visa®, MasterCard®, Discover®, and American Express® cards. We also accept personal checks but please allow 2 weeks for check clearance. Along with PayPal® U.S. payments, we also accept PayPal® international payments. COD is NOT accepted.
We use PayPal® for our online sales cart and Square® for our vendor location sales due to their worldwide reputations as secure payment solutions.
Order confirmation
When ordering online, PayPay® will send you a confirmation via email, confirming that your order payment was received.
If ordering by fax or mail, we will send you an order confirmation by email, if your email address is provided. Receipts are always sent along with purchases.
Shipping
We typically ship via USPS Priority Mail (domestic and international). You should expect shipping to take 2-5 working days in the U.S., not including order processing. International orders typically take 5-10 working days, not including order processing. Order processing usually takes 4 to 24 hours. If you need an item sooner, please contact us in advance of placing your order and we will do our best to accommodate your needs with a different rate of shipping. Delivery tracking is available.
Order cancellation
We pack, invoice, and often ship orders within hours of receiving them so we can get them to you quickly. Therefore, if you need to change or cancel your order, you must contact us immediately! It's best to call us on the phone rather than emailing us because by the time we go through all of the day's emails, your order may already be on its way to you. We do not pay for shipping on returned items.
Need to return an item?
We have a 60 day return policy. If you are unsatisfied with your purchase for any reason, we will give you a full refund for the item. Please call us prior to returning an item so we can be sure to give you full credit for your purchase and provide you with a Return Authorization number and address for your return. But again, please note, we do not pay for shipping of the returned items.
Out-of-stock items
Saga Hill handmade products and some hand-dyed items may be out-of-stock due to increased demand or if they are one-of-a-kind and have been sold. We make every effort to note which items are limited in quantity or one-of-a-kind prior to your order. Please read the product description carefully for this information.
Product liability
We limit our liability to replacement or refund of a defective item. We cannot be responsible for damages, personal or otherwise, due to misuse or negligence while using a product.
Privacy policy
We will never sell your personal information. We do not store your credit card info online or in our office. Credit card transactions are handled by our merchant services vendors (PayPal and Square). We cannot be responsible for fraudulent activity that may occur through their services.
© 2012, Saga Hill Designs,